Customer Service Officer
| Course Description: | This unit is suited to workers required to be familiar with a product and/or service in order to recommend customised solutions. The customer relationship would typically involve direct interaction with customers a number of times over an extended period. Staff would be expected to be aware of and apply factors involving ethics, industry practice and relevant government policies and regulations. What will you achieve from this course? The Sales and Customer Service Essentials Short Course will provide you with the skills and knowledge to:
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| Qualification: | Statement of Attainment |
| Qualification Code: | Participants will complete 2 units from Certificate IV in Frontline Management, BSB40807 |
| RTO: | |
| Dates: | TBA 2010 |
| Times: | TBA |
| Location: | TBA |
| Cost: | TBA |
| Further Information: | Contact us on 6492-0052 or call at our office for further information. |
